IT Service Management ITIL®

Service Strategy Strategy Management for IT Services, Financial Management for IT Services, Service Portfolio Management, Demand Management, Business Relationship Management Service Design Design Coordination, Service Level Management, Service Catalogue Management, Information Security Management, Supplier Management, IT Service Continuity Management, Availability Management, Capacity Management Service Transition Knowledge Management, Change Management, Service Asset and Configuration Management, Transition Planning and Support,Release and Deployment Management, Service Validation and Testing, Change Evaluation Service Operation Service Desk, Technical Management, IT Operations Management, Application Management, Incident Management, Request Fulfilment, Event Management, Access Management, Problem Management CSI The 7-Step Improvement Process

Projektmanagement PRINCE2®

Prinzipien Fortlaufende geschäftliche Rechtfertigung, Lernen aus Erfahrungen, Definierte Rollen und Verantwortlichkeiten, Steuern über Managementphasen, Steuern nach dem Ausnahmeprinzip, Produktorientierung, Anpassen an die Projektumgebung Themen Business Case, Organisation, Qualität, Pläne, Risiken, Änderungen, Fortschritt Prozesse SU - Starting Up, DP - Directing a project, IP - Initiating a project, SB - Managing stage boundaries, CS - Controlling a stage, MP - Managing product delivery, CP - Closing a project Managementprodukte Dokumente

Agile Methoden SCRUM

Rollen Product Owner, Scrum Master, Development Team Aktivitäten Sprint, Sprint Planning, Daily Scrum, Sprint Execution, Sprint Review, Sprint Retrospective, Backlog Grooming Artifakte Product Backlog, Sprint Backlog, Potentially shippable product increment
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